Shipping & Delivery

1. Order Processing

We review orders before dispatch to confirm product availability, payment status, delivery information and any documentation requirements. Orders are normally processed within 2–5 business days. Public holidays, demand, incomplete information or circumstances affecting an individual order may extend this estimate.

Orders are dispatched directly from our factory in Vietnam. The information presented during checkout or in your order confirmation will provide the most relevant guidance for your order.

2. Shipping Destinations

Initial shipping destinations are the United States, Canada, the United Kingdom and Australia. Actual availability for a particular address is determined by the destination options shown at checkout. We may be unable to accept or dispatch an order where transport, product, import or documentation requirements cannot reasonably be met.

If your destination is not available, please contact us before attempting to place an order.

3. Shipping Methods

Shipping methods depend on the destination, parcel contents and available services. The methods offered for a particular order will be shown at checkout or confirmed with you before dispatch.

We may use a different suitable service where reasonably necessary, provided this does not materially reduce the service agreed for the order.

4. Estimated Delivery

International delivery is estimated at 7–15 business days after dispatch. This is an estimate rather than an absolute guarantee, and no fixed delivery date is promised. The estimate begins after the order has been processed and accepted for shipment.

Customs procedures, carrier operations, public holidays, weather, local restrictions and events outside reasonable control may affect delivery.

5. Shipping Charges

Shipping charges are based on the options available for the destination and order. The applicable charge will be displayed at checkout or otherwise confirmed before the order is accepted.

Bank fees, currency-conversion charges, import duties and taxes imposed by third parties are not shipping charges collected by us unless expressly shown as part of the order total.

6. Tracking

Where tracking is available, tracking information will be sent after the parcel has been accepted for shipment. Tracking updates are supplied by the delivery service and may not appear immediately.

Please allow a reasonable time for the first scan and subsequent updates to be recorded.

7. Customs, Duties and Taxes

Orders are not shipped on a duties-paid or DDP basis. The customer is responsible for import duties, value-added tax, customs-clearance fees, handling fees and other charges imposed at the destination.

Customs decisions and clearance times are controlled by the relevant authorities. We cannot guarantee customs clearance and may request information reasonably needed for shipment documentation.

8. Address Accuracy

You are responsible for providing a complete and accurate recipient name, delivery address, postal code, telephone number and any other information required for delivery or customs processing.

Contact us promptly if you discover an error. An address change may not be possible after processing or dispatch has begun, and additional charges caused by incorrect or incomplete information may apply, subject to mandatory consumer rights.

9. Delays

If a parcel is delayed, first review the latest tracking information. You may then contact us with the order and tracking details so that we can review the available information and assist with an enquiry where appropriate.

Investigation and response times may depend on the delivery service, customs authority or other third party involved.

10. Undeliverable Parcels

A parcel may be returned or held because an address is incomplete, delivery is refused, the recipient cannot be reached, local requirements are not completed, or required charges are not paid.

If a parcel is undeliverable, contact us so that we can review the available options. Reshipment, return and additional charges will depend on the circumstances and applicable consumer rights.

11. Damaged or Missing Parcels

If a parcel arrives visibly damaged, keep the product and all packaging and contact us promptly. Include the order number and clear photographs of the outer parcel, shipping label, internal packaging and affected product.

If tracking indicates delivery but the parcel cannot be located, check the delivery location and with household members or building staff before contacting us. We will review the available delivery information and explain any reasonable next steps.

12. Contact

For shipping and delivery enquiries, email info@nariyaoud.com or use our Contact page. Include your order number and tracking number where available, together with a brief description of the issue.