Privacy Policy

1. Who We Are

NARIYA OUD is a Vietnamese agarwood oil brand created in Nha Trang, Khanh Hoa, Vietnam.

For privacy enquiries, please use the Contact page.

2. Information We May Collect

Depending on how you use the website, NARIYA OUD may collect information such as:

• Name
• Email address
• Destination country
• Order number
• Product and size selected
• Enquiry type
• Message content
• Delivery and billing details
• Payment status
• Device and browser information
• IP address
• Cookie and website usage information

Not all categories are currently active. Information is collected only where the relevant website function has been enabled.

3. How Information Is Collected

Information may be collected when you:

• Submit a contact enquiry
• Request product or documentation information
• Select a product or size
• Create or manage an order
• Use the Cart or Checkout
• Contact customer support
• Browse the website
• Accept or manage cookies

Some information may also be received from payment providers, shipping carriers, analytics services or other service providers after those services are enabled.

4. Why We Use Personal Information

Personal information may be used to:

• Respond to enquiries
• Provide product or documentation information
• Process and manage orders
• Confirm payment status
• Arrange shipping and delivery
• Communicate about an order
• Review return, refund or damaged parcel requests
• Prevent fraud or misuse
• Maintain website security
• Improve website performance and usability
• Meet legal, accounting, tax, customs or regulatory requirements

5. Legal Basis for Processing

Depending on the user’s location and the purpose of processing, personal information may be handled because:

• It is necessary to respond to a request
• It is necessary to prepare or perform a contract
• NARIYA OUD has a legitimate business interest
• Consent has been provided
• Processing is required by law

Applicable legal bases may vary according to jurisdiction.

6. Contact Form Information

The Contact page may collect information including name, email address, enquiry type, product, size, destination country, order number and message content.

The contact form will not be enabled until the NARIYA OUD mailbox and email delivery have been configured and tested.

When enabled, the information submitted will be used to respond to the enquiry and maintain an appropriate support record.

7. Order and Checkout Information

When online ordering is enabled, WooCommerce may process product selections, sizes, quantities, billing details, delivery details, order status and related transaction information.

Payment card details should be processed directly by the selected payment provider and should not be stored by NARIYA OUD unless a specific service requires otherwise.

No payment provider is currently active.

8. Payment Providers

When payment services are enabled, personal information may be shared with the selected payment provider to authorise and process payment, prevent fraud, issue refunds and manage disputes.

The payment provider will process information under its own privacy policy and legal obligations.

Payment providers have not yet been selected.

9. Shipping and Customs

When orders are shipped, information may be shared with carriers, fulfilment providers, customs brokers, postal services or authorities where necessary.

This may include:

• Recipient name
• Address
• Postal code
• Telephone number
• Email address
• Order contents
• Declared value
• Product and shipment documentation

Shipping services have not yet been finalised.

10. Cookies and Similar Technologies

The website may use cookies or similar technologies for:

• Essential website functions
• Cart and Checkout operation
• Security
• User preferences
• Performance measurement
• Analytics
• Fraud prevention

Non-essential cookies should not be activated without appropriate notice or consent where required.

A detailed cookie list should be reviewed after analytics, payment and marketing tools have been finalised.

11. Analytics

The website may use analytics tools to understand page visits, device types, traffic sources and website performance.

No final analytics provider has been confirmed.

If analytics tools are enabled, the Privacy Policy and cookie controls must be updated to identify the provider and relevant data practices.

12. Marketing Communications

NARIYA OUD will not send marketing emails without an appropriate legal basis or consent where required.

The current website does not include a marketing newsletter subscription.

Order and service messages are not marketing communications.

13. Sharing Personal Information

Personal information may be shared only where reasonably necessary with:

• Website hosting providers
• Email and SMTP providers
• WooCommerce and related technical services
• Payment providers
• Shipping carriers
• Customs or trade service providers
• Professional advisers
• Security or fraud prevention providers
• Government or regulatory authorities where legally required

NARIYA OUD does not sell personal information to advertisers.

14. International Data Transfers

Some service providers may process information in countries other than the user’s location or Vietnam.

Where required, appropriate contractual, organisational or legal safeguards should be used for international data transfers.

Specific transfer arrangements will depend on the final hosting, email, payment, analytics and shipping providers.

15. Data Retention

Personal information should be kept only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• Enquiry status
• Order completion
• Customer support needs
• Payment disputes
• Returns and refunds
• Accounting, tax and customs obligations
• Legal claims
• Fraud and security requirements

Final retention periods should be confirmed after the sales and service systems are fully configured.

16. Data Security

NARIYA OUD uses reasonable administrative and technical measures to protect personal information.

No website or electronic transmission can be guaranteed to be completely secure. Users should avoid sending unnecessary sensitive information through the Contact form.

17. User Rights

Depending on applicable law, users may have rights to:

• Request access to personal information
• Request correction
• Request deletion
• Object to certain processing
• Restrict processing
• Request data portability
• Withdraw consent
• Submit a complaint to a relevant authority

These rights may be subject to legal exceptions and verification of identity.

18. Requests About Personal Information

To make a privacy request, use the Contact page and include:

• Name
• Email address used with NARIYA OUD
• The type of request
• Relevant order number, if applicable
• Enough information to identify the relevant record

NARIYA OUD may request reasonable verification before acting on a request.

19. Children’s Privacy

The website and products are not directed to young children.

NARIYA OUD does not knowingly collect personal information from children without appropriate authorisation where required by law.

If you believe a child has provided personal information, please contact NARIYA OUD.

20. Third-Party Links

The website may contain links to third-party services such as payment providers, shipping carriers or social media platforms.

NARIYA OUD is not responsible for the privacy practices of third-party websites. Users should review the relevant third-party privacy policy.

21. Changes to This Privacy Policy

This Privacy Policy may be updated when website functions, service providers, legal requirements or data practices change.

The Last updated date at the top of the page should be changed whenever the policy is materially revised.

22. Contact

For privacy questions or requests, please use the Contact page.

Online form submission will be enabled after the NARIYA OUD mailbox and email delivery have been verified.